At Svelto, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.

1. Information We Collect

1.1 Account Information

When you create an account with us, we collect personal details such as your name, email address, shipping address, and payment information.

1.2 Order Information

To fulfill your orders, we collect data related to your purchases, such as product selections (including size, color, and print preferences), order history, and delivery details.

1.3 Custom Design Submissions

If you choose to upload a custom image or provide a personal message to be printed on a product, we collect and store that content as part of your order.

1.4 Communication Data

We may collect information from your interactions with our support team through emails, chats, or other channels to improve our service.

1.5 Usage Data

We automatically gather technical information such as your IP address, browser type, device information, and the pages you visit on our website to enhance your user experience.

2. How We Use Your Information

2.1 To Fulfill Your Orders

We use your information to process orders, produce customized products, manage payments, and handle shipping and returns.

2.2 Customer Support & Communication

Your contact details help us keep you informed about your orders and respond to any inquiries or support requests.

2.3 Marketing and Updates

With your consent, we may send you updates, promotional offers, and newsletters. You can opt-out of these communications at any time.

3. Sharing Your Information

3.1 Third-Party Services

We may share your information with trusted partners such as payment processors, delivery companies, and printing services, strictly for the purpose of completing your order.

3.2 Legal Obligations

We may disclose your personal information if required by law or in response to valid legal processes.

4. Your Choices and Rights

4.1 Account Management

You can access and update your personal information at any time through your account settings.

4.2 Communication Preferences

You can manage your email preferences or unsubscribe from promotional emails via the links provided in our emails or in your account settings.

5. How We Protect Your Information

We use industry-standard security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure.

6. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll notify you by updating the policy on our website and, if necessary, through direct communication.

7. Contact Us

If you have any questions or concerns about your privacy or this Privacy Policy, please reach out to us at:

📧 [email protected]